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  • Standard order processing time for "in stock" products is up to 7 biz days. If it takes longer we will contact you.

  • Order processing time for "Build to order" products is negotiable. Please contact us to get lead time before placing an order.

  • We ship by regular post service (Poczta Polska) providing track number. Usually it takes 7-40 days to deliver worldwide and 3-7 days for local delivery within Poland.

  • We can ship by most courier services. In this case please contact us or send us email before ordering.

  • non-EC customers please be aware of import customs tax and VAT. We do not care about this.

  • We provide worldwide Free Shipping for orders above 80USD as well as for most of our tools.

  • High volume rope making machine's international shipping cost is 80USD and free shipping within Poland.

  • We bill flat 10USD for rope/cables orders below 80USD internationally and 5USD locally in Poland.

  • No obligations on delivery. In case of damages, please, see "Damage in transit".

  • No shipments on weekends and public holidays.

  • US, UK, AU power supply is shipped separately, drop shipment.

  • Printed guide and DVD disk are NOT INCLUDED in a package anymore. Please download it from our "Downloads" page.


  • We accept non-reasonable returns within 7 days only from local Polish customers. Refund is made within 14 days after receiving product.

  • International returns are negotiable in every particular cases.

  • Buyer pays for return shipping.


  • We accept complaints within 7 days after receiving.

  • Please contact us or send us email if something goes wrong with your order.


  • If product is damaged during delivery, please, report to us as much information as possible including the description of the outer box condition, photos of damage etc.

  • After reviewing we will send spare parts if possible or replace the product. This is negotiated in every particular case.

  • In case we replace a product customer pays for return delivery.

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